The Resend Notification feature allows you to send a previously sent notification to a customer again if they report not receiving it. This can be useful in situations where a customer does not receive an important notification, such as an Order Confirmation's email or SMS. To use this feature, simply access Resend Notification (PC930) in Telgoo5 and select the desired notification to resend.

Here are the steps to follow to use the Resend Notification feature:

STEP 01: After log in Telgoo5 system, Search a customer and then you have to click on Resend Notification (PC930) at left panel.

STEP 02: Choose Date Range, Notification Type, Event Type, and Sent Status according to your search requirement.

STEP 03: Click on the submit button to get search result.

STEP 04: Click on the eye icon under message column to see the notification content.

STEP 05: Review the notification content and if it is fine to resend, click on close button.

STEP 06: Click on the Resend Notification button and then click on OK button to confirm resend notification.

STEP 07: Notification sent successfully with confirmation message.

Here you can request customer to check his/her SMS/Email to get this notification again.