Inventory

• How can we ensure the efficient use of devices of customers who transferred out before shipping label printing and order fulfillment?
• Bulk Return print Label in Telgoo5

Payment

• How to send payment details to Telgoo5 for saving the card and setting up autopay while using Stripe hosted checkout for payment processing?
• How to refund any transaction of a customer?
• Multiple Payment Gateways

Plan

• How to check a customer's Plan renewal date?
• How can I change the plans of several customers all at once?
• What does each display plan permission option mean?
• How to handle/fix error "Plan not found" during enrollment process?
• How to handle/fix error "Currently we do not provide service in your area" during ACP enrollment process?
• How to add a Linked Topup plan in Telgoo5?

See all 8 articles

Password

• How customer reset his password through website?
• How to change password of a user account in Telgoo5?

Coupon Code

• How to Search Coupon Code in Telgoo5?
• How to download coupons that you have uploaded in Telgoo5 System?
• How to add multiple coupons in Telgoo5?
• How to update a existing Coupon Code in Telgoo5?
• What is Coupon Code Usage Report?
• What is Coupon Code (PC852) in Telgoo5?

See all 7 articles

Billing & Invoice

• How does Telgoo5 Billing and Invoice work?
• What is Discount Credit Log (PC843) in Telgoo5?
• What is Echeck Log (PC653) in Telgoo5?
• What is Declined Payment (PC932) in Telgoo5?
• What is Manage Postpaid Credits (PC1004) and how to use it in Telgoo5?
• What is Manage Postpaid Charges (PC850) and how to use it in Telgoo5?

See all 9 articles

Campaign

• How to unsubscribe Email or SMS notification?
• How does Send Notification to Inactive Customer config work?
• How non usage consent variable will work on Campaign Management?
• How to run a campaign under Telgoo5 Campaign Management?
• What permission is required to access Campaign Management in Telgoo5?
• How to Create a Campaign in Telgoo5 System?

See all 9 articles

Notification

• How to view Email and SMS notifications from the customer notes?
• How to cancel in-process campaigns?
• What to do if customers are not getting email notifications?
• Introducing New Filters for Notification Template - Exclude Recipient Group
• How a customer reconnects through winback process?
• How does Plan Change Notification Work?

See all 22 articles

Tickets

• What are Blue Buttons Functionalities in Ticket System and how do they work?
• How do Status Filters help the user in Ticketing System?
• What Status Boxes are showing at the Top of Ticketing System?
• What is Tickets System and how to access it in Telgoo5?
• How Telgoo5 Tickets system works?

Reports

• Where can we access the report that is displayed in the Activation/Deactivation (PC171) feature on the dashboard?
• How do I run a quarterly revenue report?
• What does Account Status search filter work in Activation Report (PC61)?
• How to use the weekly Telgoo5 vs NLAD reconciliation report

Telgoo5

• Is it possible to recycle or reuse eSIMs after customers have used them and no longer need them?
• What do "electronically" and 'non-electronically' mean in the context of account status changes?
• How to change Customer's Status ?
• How can ShipStation be integrated with Telgoo5?
• How can I manage APS list for Plum in plan config and APS changes?
• What is NLAD Outage (PC1079) and how it works in Telgoo5?

See all 20 articles