Telgoo5 FAQs
Explore Frequently Asked Questions About Telgoo5!
Inventory
Payment
Plan
- How to check a customer's Plan renewal date?
- How can I change the plans of several customers all at once?
- What does each display plan permission option mean?
- How to handle/fix error "Plan not found" during enrollment process?
- How to handle/fix error "Currently we do not provide service in your area" during ACP enrollment process?
- How to add a Linked Topup plan in Telgoo5?
Password
Coupon Code
- How to Search Coupon Code in Telgoo5?
- How to download coupons that you have uploaded in Telgoo5 System?
- How to add multiple coupons in Telgoo5?
- How to update a existing Coupon Code in Telgoo5?
- What is Coupon Code Usage Report?
- What is Coupon Code (PC852) in Telgoo5?
Billing & Invoice
- How does Telgoo5 Billing and Invoice work?
- What is Discount Credit Log (PC843) in Telgoo5?
- What is Echeck Log (PC653) in Telgoo5?
- What is Declined Payment (PC932) in Telgoo5?
- What is Manage Postpaid Credits (PC1004) and how to use it in Telgoo5?
- What is Manage Postpaid Charges (PC850) and how to use it in Telgoo5?
Campaign
- How to unsubscribe Email or SMS notification?
- How does Send Notification to Inactive Customer config work?
- How non usage consent variable will work on Campaign Management?
- How to run a campaign under Telgoo5 Campaign Management?
- What permission is required to access Campaign Management in Telgoo5?
- How to Create a Campaign in Telgoo5 System?
Notification
- How to view Email and SMS notifications from the customer notes?
- How to cancel in-process campaigns?
- What to do if customers are not getting email notifications?
- Introducing New Filters for Notification Template - Exclude Recipient Group
- How a customer reconnects through winback process?
- How does Plan Change Notification Work?
Tickets
Reports
Telgoo5
- Is it possible to recycle or reuse eSIMs after customers have used them and no longer need them?
- What do "electronically" and 'non-electronically' mean in the context of account status changes?
- How to change Customer's Status ?
- How can ShipStation be integrated with Telgoo5?
- How can I manage APS list for Plum in plan config and APS changes?
- What is NLAD Outage (PC1079) and how it works in Telgoo5?