Payment Installment History (PC988) is a feature through which agent can check, modify, and cancel monthly due installments.

How to access Payment Installment History section in Telgoo5?

Log into Telgoo5  --> Search a customer account --> Click on Customer Service (PC400) --> Click on Billing and Invoice (PC75) --> Click on Payment Installment History (PC988)

Click on the Payment Installment History (PC988) under Billing and Invoice (PC75) section after searching a customer profile in CSR.

How to view Installment History?

To view installment history, you have to select MDN form the dropdown list and click on Submit button.

Following information will be displayed.

• # - It shows number of items.
• Phone Price – It displays the Price of the Mobile Device.
• Other Payment – It displays if there is any other payment is required.
• Amount Billed to date – It displays the Amount that have been paid by the customer.
• Monthly Payment Remaining- It displays the number of remaining Installments in the form of 24(of 24), Remaining (of Total Installments).
• Remaining balance – It displays the amount remaining that customer needs to pay.
• Agreement status – It displays the status of Installment in user account.

Installment status on Payment Installment History (PC988) page displays the below information also.

# – It shows number of items.

Product Type – It shows the type of product.

Amount – It will display the Amount of device.

Installment month- It displays the Installment month.

Installment Date – It display the Installment in the format of MM/DD/YYYY.

Bill Type – It will display if the Installment is paid it will show “Billed” if the installment is upcoming it shows “Future”

Billed Invoice Number – It will display the Invoice Number of the Paid Installment.

How to move a customer's installment to another customer?

To Move Installments from one account to another account you have to follow the steps mentioned below.

Click on the Move installment (PC1049) button --> Select a customer id in Move To Customer dropdown list --> Click on Submit button --> Success message will be displayed for confirmation.

How to cancel installment for a customer account?

To Cancel Installments for a customer you have to follow the steps mentioned below.

Click on Cancel Installment (PC1056) --> Click on Submit button --> A confirmation popup screen will be appeared --> Click on OK button --> Customer installment will be canceled.