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Welcome to Telgoo5 Support

What are some of the common errors from NLAD?

Here is a breakdown of the errors and the corresponding actions to take:

Error: APPLICATION_NOT_COMPLETE

  • This error may occur due to various reasons on National Verifier, such as when the customer fails to provide the necessary documentation.
  • To resolve the issue, you should rerun the eligibility status check API and redirect the customer to NV to complete the application.
  • In some cases, the verify status API may still indicate that the application is incomplete, which may be due to sync issues between NLAD and NV. In such scenarios, you will need to open a ticket with ACP support at USAC.
Error: TPIV failures

  • This error occurs when the PII details of the customer in Lexis Nexis do not match the information provided in the NV application.
  • To resolve the issue, conduct an eligibility check and redirect the customer to NV to complete the application.

Error: Duplicate Subscriber without eligible date

  • This error indicates that the customer is already enrolled in the program without a qualifying date.
  • To proceed with the customer and complete the application, you should obtain a consent statement from the customer informing them that they'll lose services from their other provider as they transfer their services to you.

Error: Duplicate Subscriber with a transfer eligible date

  • This error indicates that you cannot enrol such customers until the date that is returned in the response.

Error: Unavailable Device

  • This error indicates that the customer is not eligible for a co-pay tablet.
  • To enrol such customers, you can use the following tags from the create_customer API: "device_benefit_already_reimbursed": "Y", "is_sim_only_order": "Y".
  • Alternatively, you can provide them with a tablet at retail, but you will not receive any reimbursement from USAC for the device, as they have already claimed their device benefit from another provider.
It's possible to encounter more than one error from the above list in a single application. If you require further assistance or clarification, please reach out to us on our helpdesk.