Adding Inventory

Adding Single Unit

Use this method for individual device or SIM inventory management.

1. Navigate to Inventory: In the Telgoo5 portal, locate the Inventory (PC382) and then Manage Inventory (PC345).
2. Select Carrier: Choose the carrier with which the SIM(s) will be activated.
3. Select Unit Type: Choose the appropriate type: SIM, CDMA, or GSM device.
4. Select Provision Type: Choose from the following options based on your needs:
   • Add stock: Just add the unit to your warehouse inventory without assigning it.
   • Add pre-activated: Loads the inventory and assigns it to a user immediately.
   • Add and activate: Simultaneously adds the inventory, activates it, and assigns it to a specified agent.
   • Add and assign non-activated: Adds the inventory and assigns it to an agent, but keeps it inactive until the moment of enrollment ("on-fly activation").
5. Upload Type: Choose if this is a bulk upload or a single unit. If single unit, you will need to follow step 7 as well. Bulk upload, skip to the bottom of this document.
6. Agent Type and Master: Choose the appropriate agent and master that own the SIM(s).
7. Enter Details: Red starred fields are required.
   • Carrier & Model: Select the correct network carrier and device model from the dropdowns.
   • ESN/SIM: Enter the 15-digit ICCID (for SIMs) or the device serial number.
   • Company Name: Select the correct company from the drop-down.
   • Model: Specify the device name or SIM name from the drop-down. These are preloaded into your Telgoo5 portal.
   • PO#: Input the purchase order number located on the invoice
   • Tracking number: Input the tracking number
   • Box #: Input the box number that the SIM was pulled from.
8. Submit: Once all fields are entered, click Submit. If selecting "Add and Activate," the system will initiate the handshake, and you will receive an MDN (Mobile Directory Number) in return.

Adding Bulk Units

Bulk processing is the most efficient way to upload large batches of inventory using CSV files.

1. Fill out required fields: See steps 1-6 for Single Unit above.
2. Prepare the CSV File: Create a spreadsheet with the following mandatory columns:
   • ESN/SIM (The unique identifier)
   • Model
   • MSL/PUK (If applicable)
   • PO#
   • M Rating & T Rating
   • Grade
   • Wholesale Price & Selling Price
   • UICCID
   • Zip code

   • ESN/SIM Type

     

3. Save CSV and Add File: Be sure to save the CSV to your computer. Select the green “Add Files” and locate the saved CSV.
4. Process: Once uploaded, the system will validate the data. If the "Add and activate bulk lines" option was selected, the platform will automatically queue these units for activation and assign them to the designated agents upon successful completion.

Best Practices & Troubleshooting

• eSIM vs. Physical SIM: When handling eSIMs, ensure you are capturing the EID accurately during the import process. Unlike physical SIMs, which rely on the ICCID, eSIMs are tied to the device's embedded EID. Typically, copying and pasting from an invoice will ensure that it is correct.
• Zero-Padding Motorola Device: If you are inputting Motorola device IDs and notice they are 14 digits, remember to append a 0 to the end to meet the 15-digit requirement for the system.
• Inventory Status: Regularly check your "Warehouse" or "Stock" dashboard in Telgoo5 to verify that the imported units are correctly reflected. If units are not appearing, check the "Pending" or "Error" logs to see if there was a formatting issue with the CSV upload. See Inventory Management.
• Clean Data: Before performing a bulk upload, ensure all ICCID/EID entries are formatted as text (not numbers) in your CSV to prevent Excel from rounding or scientific notation errors.