What Status Boxes are showing at the Top of Ticketing System?

Status Boxes displays different type of tickets' status number at the top of Telgoo5 Ticket Dashboard.

Following boxes are displayed under this section of Ticketing System.

TOTAL TICKETS: It displays the total number of tickets in Ticketing System. In the above image 5 total tickets are showing in Ticketing System.
ESCALATION TICKETS: It displays the total number of escalated tickets in Ticketing System, which are critical and need to be escalated with more support or care. In the above image 1 ticket is showing under escalated status in Ticketing System.
OPENED TICKETS: It displays the total number of opened tickets in Ticketing System, which has to be taken care. In the above image 1 ticket is showing under open status in Ticketing System.
CLOSED TICKETS: It displays the total number of closed tickets in Ticketing System. In the above image 1 ticket is showing under closed status in Ticketing System.
PENDING TICKETS: It displays the total number of pending tickets in Ticketing System. In the above image 2 ticket are showing under pending status in Ticketing System.
MY TICKETS: It displays the total number of tickets in Ticketing System, which are assigned to the user who is logged in. In the above image 3 tickets are showing under escalation in Ticketing System which are assigned to you.

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