The Change Activation Type feature offers users the flexibility to change their preferred activation method during the new activation or number porting (Port-In) process. It supports various scenarios, including standard activations, port-in requests, and eSIM setups (with or without preloaded SIM or eSIM options).

There are situations when a customer has placed an order but then needs to change their porting and/or sim type activation details before the activation has actually taken place.

Some of these scenarios include the customer changing their mind about porting/sim type, device changes, and activation issues.

Telgoo5 now supports making changes to the porting decision and/or sim type after an order has already been placed but before it is fulfilled.

Steps to Use the "Change Activation Type" from Telgoo5 :

Step 1:

Ensure that Generic Change Activation Type Permission is enabled (PC1084) under User Settings, CSR permissions

Step 2:

Navigate to Quick Links > Change Activation Type (PC1084).

For a New Activation with a preloaded eSIM:

• Select "New Activation" under the "Activation Type" section.
• Enter the preloaded eSIM details and fill out the required fields.
• Click "Submit."

Once submitted, the customer status will be updated to "Dispatched" or "Active."

For a Port-in Customer activation:

• Select "Port-in Customer" under "Activation Type."
• Complete the necessary fields and click "Submit."

Once submitted, the customer status will be updated accordingly.

For a New Activation with a physical SIM card:

• Select "New Activation" under "Activation Type."
• Enter the preloaded SIM details and fill out the required fields.
• Click "Submit."

After submission, the customer status will be updated to "Dispatched" or "Active."

For a New Activation with an eSIM:

• Select "New Activation" under "Activation Type."
• Choose "eSIM" and select the appropriate carrier.
• Click "Submit."

Once the request is submitted, the customer status will be updated to "Dispatched" or "Active."