With Telgoo5, you can seamlessly change a subscriber's carrier using the "Existing Subscriber Port-In (PC343)" function.

This feature allows you to transfer the subscriber from one carrier to another within the same client network effortlessly.

1. Search for the customer to port-in on the CSR.

2. Click Existing Subscriber Port-in (PC343) under Quick Links.

 3. Fill out the "Create New Port-In Request" form:

• When requesting to port in from a different carrier while keeping the same vendor, select  "YES"  in the "Port-In with Carrier Change" field.
• Change the old SIM status to "deactivated".
• Assign the SIM to the new carrier.

• Click "Check Portability" to verify the portability of the number. If the number is successfully assigned to the new carrier, a success message will appear, indicating that the number is eligible for the existing subscriber port-in request.

            Fill in all the other details in the Port in request form and hit Submit.

4. The port-in request will appear in the "Pending Port-in List (PC394)" indicating that it has been sent to the carrier and is awaiting a response for successful completion.

5. Once the request is sent, the customer note will be updated to reflect "Port-in Request Submitted Successfully to Carrier."