Customers can now be transitioned from ACP to prepaid by sending a campaign and providing them with a link to facilitate this change.

The goal is to make this transition as seamless and user-friendly as possible, ensuring customers can easily take advantage of the benefits offered by the prepaid plans.

Steps to Change a Customer's Plan from ACP to Prepaid

Step 1: Create an Email or SMS Campaign Template.

1. Create the Template: In your campaign platform, create a new SMS template.
2. Add the Static URL and Variable: Ensure you include the static URL and the %ENROLLMENT_ID% variable. Ensure there is no space between the = sign at the end of the URL and the %ENROLLMENT_ID% variable.

Example URL:

https://telgoo5Demo-prepaid.telgoo5.com/Buyflow/acp_to_prepaid.php?enroll_id=%ENROLLMENT_ID%

• Static URL: https://telgoo5Demo-prepaid.telgoo5.com/Buyflow/acp_to_prepaid.php?enroll_id=
• Variable: %ENROLLMENT_ID%

Step 2: Set Up and Schedule the Campaign.

Once the template is created, set up the campaign and schedule it for sending.

Step 3: Customer Receives the SMS and Opens the Link.

The customer will receive an SMS containing the link. They will click on the link to proceed to the payment page.

Step 4: Select the Prepaid Plan.

The customer selects the desired plan from the list of plans available.

Step 5: Enter Required Details and Complete Payment.

After selecting the plan, the customer enters the required details to complete the payment successfully.

Step 6: Redirect to Thank You Page.

Upon successful payment, the customer will be directed to a thank you page confirming the completion of the process.

Step 7: Account Type and Plan Update.

After payment, the customer's account type will be updated to Prepaid, and their plan will be changed accordingly in TG5.