Step 1: Access the Customer Profile

1. Log in to Telgoo5 and navigate to the desired customer profile.
2. Locate the top customer header banner and click on Modify (PC401).

Step 2: Navigate to Device Info

1. Once on the Modify page, locate and select Edit Device Info (PC346) from the options menu.

Step 3: Complete the Change Device ID Section

1. Scroll down to the Change Device ID (PC101) section.
2. Fill out all required information, including the New Device ID and selecting the appropriate Model.
3. Click the Submit button within the Change Device ID section to update the device identification.

Step 4: Handle SIM Card Configuration

Depending on whether the customer is using an eSIM or a physical SIM, follow the appropriate procedure below:

Option A: For eSIM Accounts

1. Scroll down to the E-Sim Change (PC1078) section.
2. Leave the fields blank (no need to enter manual information) and click Submit.
3. Automated System Action: The system will automatically assign a new eSIM and email the customer their new QR code and LPA string.

Option B: For Physical SIM Accounts

• Skip this step. Physical SIM accounts do not require changes in the portal.
• Important Note: Ensure both the old and new devices are completely powered off before moving the physical SIM card from the old device into the new device.