CSR Guide
A to Z guide for all Telgoo5 processes for customer support
Activation
Billing & Invoices
Lifecycle Management
- System Administration & Vertex Returns
- Checking Usage
- Updating Account Status
- Checking and Managing Bucket Balances
- Features
- Setting up and Managing Auto-Pay
Troubleshooting
- Escalating Issues to Blueconnects Support
- Device Troubleshooting & Network Settings
- Port-In Management & Troubleshooting
- Creating and Managing Support Tickets
- Troubleshooting: SMS Issues
- Troubleshooting: Data Issues