CSR Guide
A to Z guide for all Telgoo5 processes for customer support
Activation
Billing & Invoices
Lifecycle Management
- Checking Usage
- Updating Account Status
- Checking and Managing Bucket Balances
- Features
- Setting up and Managing Auto-Pay
- Plan Renew
Troubleshooting
- Creating and Managing Support Tickets
- Troubleshooting: SMS Issues
- Troubleshooting: Data Issues
- Troubleshooting: Voice Issues
- Troubleshooting: Signal Issues
- Troubleshooting: Wi-Fi Calling Issues