Port-out has two sub-views — Pending Port-out and Completed Port-out. 

If a customer dials #PORT (the standard short-code prompt), the system delivers the account number and Transfer PIN to the customer's phone. 

The Transfer PIN you see in the Customer Profile is the same PIN we send for porting out — changing it does invalidate any in-flight port. 

Carrier rules typically gives the customer 30 days from issuance for the port to complete.

If a port-out fails, the failed required fields are highlighted in red on the request details page so the agent knows what to correct.