Operations Guide
High level guide for operations management and processes in Telgoo5
About this guide
Logging and Navigating Telgoo5
Working a Customer Profile
Enrolling a Customer
Multiline Orders
- Multiline Orders
- New Multiline Orders
- All Orders
- Completed Orders
- Incomplete Orders
- Multiline Orders Provisioning Status
Port Ins and Port Outs
Plan Configuration
User Settings
- Defining the Hierarchy
- Key Considerations for Telgoo5 Hierarchy
- Creating a New User Group
- Managing and Updating User Groups
- Creating a New Master Agent
- Managing and Searching Master Agents
Notifications
Campaigns
Coupon Codes
Inventory Management
Reporting
Tickets
APIs and Integrations
FAQs
- Customer Service, Profiles, and Identity
- Enrollment and Activation
- Ports (In and Out)
- Plans, Top-Ups, Wallet, and AutoPay
- Billing, Refunds, and Cancellations
- Suspension, Restore, and Account Status