General Inquiry & Technical Support

• Responsibility: Technical Account Manager
• Contact: helpdesk@telgoo5.com
• Response Time: Within 24 hours
• Criteria: Basic inquiries and support, account assistance, technical issues, and troubleshooting.

Management Escalation

• Responsibility: John Turner, Operations Manager
• Contact: +1 517-755-6355
• Response Time: Immediate during business hours
• Criteria: Persistent and advanced technical issues, unresolved escalations, business or operations concerns.