At Telgoo5, your success is our priority, and our dedicated team is committed to providing round-the-clock customer support through multiple channels:
1. Email Support:
Send an email to helpdesk@telgoo5.com and a support ticket will automatically be created in Zendesk.
Telgoo5 team will be notified and provide resolution within 24 hours.
2. Telgoo5 Product Manual:
Telgoo5 offers a detailed product manual that encompasses all aspects of the software.
Continuously updated by the team, this manual remains current with the latest system updates and enhancements, ensuring that users always have access to the most up-to-date information and features available.
3. Chatbot Assistance:
Users can utilize Telgoo5 chatbot, a tool designed to provide immediate assistance in real-time.
Whether you have questions, need guidance, or require support, our chatbot is readily available to provide prompt responses and helpful solutions.
4. Task Management with Asana:
Leverage Asana to create tasks concerning new enhancements and system upgrades, fostering seamless tracking and transparency throughout the process.
Utilizing Asana guarantees that tasks are readily tracked, deadlines are adhered to, and any queries or issues regarding upgrades are addressed, thereby streamlining the process and enhancing its transparency and manageability.
5. Scheduled Meetings:
We encourage our partners to schedule weekly or monthly meetings with the Telgoo5 Team to discuss progress, address concerns, and align strategies for success.
Additionally, the team reviews Zendesk tickets to ensure that all support issues and concerns are properly addressed.
By maintaining regular communication, we ensure that your needs are effectively met, fostering mutual growth and success.
6. Telgoo5 Video Tutorials
Telgoo5 offers access to pre-recorded videos that provide comprehensive updates on the system and detailed guidance on its usage. These informative resources can be accessed through the provided link.