Telgoo5 offers a range of platforms, including enrollment portals, websites, and APIs, facilitating the seamless enrollment and on-boarding of customers.
Serving as a centralized platform, Telgoo5 enhances user experience by providing a consolidated interface for managing new orders and customer interactions.
When customers enroll for ACP and/or Lifeline Services, their order status is displayed in Telgoo5 under Lifeline Orders (PC108). Depending on the status of the enrollment order, customer details can be accessed through various options available within Lifeline Orders:
- New Enrollments (PC1164): This feature enables direct enrollment of new customers via Telgoo5.
- All Enrollments (PC1165): Access customer details from all platforms where enrollments have been made.
- Completed Enrollments (PC1166): View details of completed enrollments, including customer information, across all platforms.
- Incomplete Enrollments (PC1167): Identify incomplete customer enrollments, along with reasons for incompleteness, error resolutions, and the step at which the enrollment process was left incomplete.
- Rejected Enrollments (PC1168): Review Lifeline and/or ACP rejected orders along with the reasons for rejection.
Telgoo5 seamlessly tracks the status of customer on-boarding for both prepaid and postpaid services, reflected under Prepaid/Postpaid Orders (PC109). Depending on the status of the order, customer details can be accessed through various options available within Prepaid/Postpaid orders:
- New Enrollments (PC1142): This feature empowers you to directly onboard new prepaid/postpaid customers via Telgoo5.
- All Enrollments (PC1170): Access comprehensive information about all prepaid/postpaid enrolled customers across platforms.
- Completed Enrollments (PC1166): Review details of completed prepaid/postpaid enrollments, including customer details from all platforms.
- Incomplete Enrollments (PC1172): Identify incomplete customer enrollments, including reasons for incompleteness, error resolutions, and the step at which the enrollment process was left incomplete.
Interested in understanding how to distinguish between orders from various platforms? Click here