Adding Data Top-Up
- Search for the Customer: Enter the customer's name, MDN, or account information into the Search Customer bar at the top of your dashboard and press Enter.
- Access the Quick Links: Once the customer’s profile is loaded, look at the Quick Links panel located on the right-hand side of the screen.
- Select the Data Option: Click on Add Data Topup (PC64).
- Configure the Top-Up: You will be directed to the Data Top-Up screen. From here:
- Select the preferred payment method from the available options on the right (e.g., Credit Card, Cash, etc.).
- Select Plan: Use the drop-down menu to choose the appropriate data denomination or plan ID you wish to add to the account.
- Select the preferred payment method from the available options on the right (e.g., Credit Card, Cash, etc.).
- Process Payment:
- Review the associated costs, taxes, and fees.
- Review the associated costs, taxes, and fees.
- Submit: Confirm the details and click the Submit (or Complete Purchase) button to finalize the data top-up for the customer.
- You can return to the main customer account page to verify the Top-Up has been added successfully, this should happen immediately.