We're delighted to introduce a brand-new chat ID feature to enhance our CSR notes system.
The new Chat ID feature is a bridge to deeper integration between Telgoo5 notes and 3rd party support software.
This innovative addition allows you to easily track chat history, update incomplete chats, monitor resolution time using a chat software, and download the specific chat-threads with the unique chat ID.
You can activate this permission called Enable chat id in Notes(SC1411) from the Telgoo5 system configuration.
Click the button below to access the complete documentation!