The status of the devices of these customers will be marked as "Removed." 

To re-use these devices, you will have to change their status to "Free" by following these steps:

Go into Inventory(PC 382)>>Bulk Process(PC 347)>>Scroll down to Bulk Set Device Status(PC 364).

Here, we can update the status of these devices to "free" to make them available for use again.

Type-1:

If the devices are fewer in number, you can use the Type-1 procedure.
Select the status as free>>enter each device ID from new line>>Click on submit.

Type-2:

If there are several devices, you can use the Type-2 procedure.

Click on "(Download Sample File)." A file will be downloaded.

Enter the Device IDs under Device ID column, status as "Free" under Status column and your ID under Agent ID column.

Save this file.

Then click on the "Add Files" button under Type-2 and upload this file and click on submit.