| Question | Answer / How to do it in Telgoo5 |
| How do I add a new agent? | Settings → User Setting (PC480) → Manage Employee (PC123) → Add New Employee. Pick user type (Master Agent / Distributor / Retailer / Employee), assign a Group for permissions, set the password. |
| A user forgot their password. How do I reset? | Edit the user under Manage Employee and set a new password (8-30 chars; must include digit, special, lowercase, uppercase; no spaces). The user is forced to change at next login. |
| My back-office team should see all users' orders by default. How? | Manage User Level Access — enable both checkboxes. New users will inherit all-users visibility automatically. |