List of API error codes and description for the enrollment APIs
| API Name | Error Code | Description | Error Type |
| CheckServiceAvailability (check_service_availability) |
Invalid Agent Id | This error occurs when the agent_id does not correspond to a valid user. | Telgoo5 Error |
| Please enter valid 5 digit Zip Code | This error occurs when attempting to process with an invalid zip code. | Telgoo5 Error | |
| We do not provide services at the user's Zip Code | This error occurs when attempting to process with an invalid zip code. | Telgoo5 Error | |
| Please enter valid enrollment_type (i.e.NON_LIFELINE, LIFELINE) | This error arises when the enrollment type is not included in the request. | Telgoo5 Error | |
| Module required | This error occurs when something is missing in the request body. | Telgoo5 Error | |
| Please Enter Valid Source | This error occurs when the enrollment source is not provided, such as website, enrollment_portal, API, etc. | Telgoo5 Error | |
| Address Validation (address_validation) |
Duplicate Subscriber | The participant in this transaction corresponds to an already existing subscriber. | Telgoo5 Error |
| HOUSEHOLD_DUPLICATE | Enrollment with this residential address is not possible due to the maximum number of households with active ACP/Lifeline service already being reached. | Telgoo5 Error | |
| DUPLICATE_BENEFICIARY | The beneficiary or qualifying person who resides in the same household as you has already been utilized as an active ACP/Lifeline service. | Telgoo5 Error | |
| Please enter valid enrollment type | This error arises when the enrollment type is not included in the request. | Telgoo5 Error | |
| Please enter valid SSN | This error occurs when an invalid Social Security Number (SSN) is used, indicating that the provided SSN is not a valid or recognized number. | Telgoo5 Error | |
| You are a returning customer with Telgoo5 and cannot apply again before ..date | This error occurs when the returning customer check is enabled, and in order to proceed with this process, it is necessary to configure the number of days for restrictions in the system's configuration settings. | Telgoo5 Error | |
| Service Address 1 can not be blank | To process this request, it is necessary to provide Address One | Telgoo5 Error | |
| Please enter valid First Name. Only space, apostrophe, accent grave, dash and characters are allowed with minimum 2 and maximum 20 characters","Please enter valid Last Name. Only space, apostrophe, accent grave, dash and characters are allowed with minimum 2 and maximum 20 characters","Please enter valid DOB (YYYY-mm-dd | This error occurs when multiple errors have occurred in the request. | Telgoo5 Error | |
| dpv_confirmation": "N" | Both Primary and (if present) Secondary number information failed to DPV Confirm. | USPS address validation error | |
| dpv_confirmation": "S" | Address was DPV confirmed for the primary number only, and Secondary number information was present but unconfirmed. | USPS address validation error | |
| dpv_confirmation": "D" | Address was DPV confirmed for the primary number only, and Secondary number information was missing. | USPS address validation error | |
| State is not configured | This error arises when the enrollment state is not configured correctly in the TG5 system. | Telgoo5 Error | |
| GetProgramincomeList programs_income_list) |
Please enter valid 5 digit zip code | This error occurs when attempting to process with an invalid zip code. | Telgoo5 Error |
| EligibilityCheck (eligibility_check) |
DUPLICATE_ADDRESS | The subscriber's address matches an existing subscriber's address in the National Verifier. To process the order, it is necessary to complete the household worksheet in the National Verifier. | NLAD/NV Error |
| INVALID_ADDRESS | The U.S. Postal Service was unable to recognize the address you provided. Please select your precise location from the map to confirm your address in the National Verifier | NLAD/NV Error | |
| STATE_FED_FAIL | The eligibility of the subscriber could not be determined. Please upload proof of eligibility in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_IDENTITY_NOT_FOUND | The subscriber's identity could not be confirmed. Therefore, you are required to upload proof of identity in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_DOB | The subscriber's date of birth does not match the provided subscriber information. You are required to upload proof of date of birth in the National Verifier for verification purposes. | NLAD/NV Error | |
| PENDING_CERT | The subscriber is eligible for ACP/Lifeline benefits, and to complete the order, they must fill out the certifications in the National Verifier. | NLAD/NV Error | |
| An internal error is occurred. Please try again in 5 Minutes. If you continue to receive this error again call at 877-524-1325 to report this issue. This error is coming from National Veifier | An internal error is occurred. Please try again in 5 Minutes. If you continue to receive this error again call at 877-524-1325 to report this issue. This error is coming from National Veifier | NLAD/NV Error | |
| Please wait 1-2 minutes before re-attempting request, this error is coming from Natioanl Verifier | Please wait 1-2 minutes before re-attempting request, this error is coming from Natioanl Verifier | NLAD/NV Error | |
| An Error occurred the application is not submitted due to an open recertification application for this consumer | An Error occurred the application is not submitted due to an open recertification application for this consumer | NLAD/NV Error | |
| The application limit has been exceeded. Please try again tomorrow, This error is coming from NLAD | The application limit has been exceeded. Please try again tomorrow, This error is coming from NLAD | NLAD/NV Error | |
| MISSING_REQUIRED_FIELD | Representative ID is not linked. Please try again as your input is invalid. This error is from NLAD when the REP ID of the person completing the order is not linked to the API key. Contact your manager of NLAD account to resolve.","BAD_REQUEST:- Input is invalid" | NLAD/NV Error | |
| INVALID_PHONE_NUMBER | This error occurs when an incorrect phone number format is used. To proceed, a 10-digit number without any dashes or special characters should be provided. | NLAD/NV Error | |
| Please enter First Name | An internal error is occurring when the request does not include the first name. | Telgoo5 Error | |
| INVALID_NAME | Invalid characters used in the name fields, or name field lengths are incorrect. | NLAD/NV Error | |
| Please enter Enrollment ID | You need to provide an enrollment ID to execute this API action. | Telgoo5 Error | |
| INCOMPLETE_BQP_INFORMATION | If any Beneficiary Quality Person (BQP) information is provided, then all BQP information is mandatory, except for the BQP Middle Name field. | NLAD/NV Error | |
| MISSING_REQUIRED_FIELD | The error message "eligibilityProgramCode is invalid. Please try again as your input is invalid" is generated by the National Verifier when processing incomplete beneficiary information. It indicates that the provided information is insufficient or incorrect, particularly in relation to the eligibilityProgramCode. To proceed, you may need to provide complete and accurate beneficiary information, including the correct eligibilityProgramCode. | NLAD/NV Error | |
| MISSING_SSN_OR_TRIBAL | Must provide the last four digits of the subscriber's social security number or the subscriber's Tribal ID | NLAD/NV Error | |
| EligibilityStatusCheck (eligibility_status_check) |
Error occurred (An internal error is occurred. Please try again in 5 Minutes. If you continue to receive this error again call at 877-524-1325 to report this issue. This error is coming from National Veifier) | An internal error is occurred. Please try again in 5 Minutes. If you continue to receive this error again call at 877-524-1325 to report this issue. This error is coming from National Veifier | NLAD/NV Error |
| Error occurred (Please wait 1-2 minutes before re-attempting request, this error is coming from Natioanl Verifier) | Please wait 1-2 minutes before re-attempting request, this error is coming from Natioanl Verifier | NLAD/NV Error | |
| Error occurred (An Error occurred the application is not submitted due to an open recertification application for this consumer) | An Error occurred the application is not submitted due to an open recertification application for this consumer | NLAD/NV Error | |
| Error occurred (The application limit has been exceeded. Please try again tomorrow, This error is coming from NLAD) | The application limit has been exceeded. Please try again tomorrow, This error is coming from NLAD | NLAD/NV Error | |
| DUPLICATE_ADDRESS | The subscriber's address matches an existing subscriber's address in the National Verifier. To process the order, it is necessary to complete the household worksheet in the National Verifier. | NLAD/NV Error | |
| INVALID_ADDRESS | The U.S. Postal Service was unable to recognize the address you provided. Please select your precise location from the map to confirm your address in the National Verifier | NLAD/NV Error | |
| STATE_FED_FAIL | The eligibility of the subscriber could not be determined. Please upload proof of eligibility in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_IDENTITY_NOT_FOUND | The subscriber's identity could not be confirmed. Therefore, you are required to upload proof of identity in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_DOB | The subscriber's date of birth does not match the provided subscriber information. You are required to upload proof of date of birth in the National Verifier for verification purposes. | NLAD/NV Error | |
| PENDING_CERT | The subscriber is eligible for ACP/Lifeline benefits, and to complete the order, they must fill out the certifications in the National Verifier. | NLAD/NV Error | |
| GetPlanService (plan_list) |
Please enter valid 5 digit Zip Code | This error occurs when attempting to process with an invalid zip code. | Telgoo5 Error |
| Plan not found | This error occurs when the user does not have plan permissions enabled or when there is no plan created for a specific state. | Telgoo5 Error | |
| NladVerifyEBB (nlad_verify_ebb) |
UNAVAILABLE_DEVICE | Time Device Benefit has already been claimed and reimbursed for this customer | NLAD/NV Error |
| DUPLICATE_SUBSCRIBER_NLAD | The subscriber in this transaction is a duplicate of another subscriber in the ACP. Select the ACP certification if you choose to transfer this subscriber | NLAD/NV Error | |
| INELIGIBLE_FOR_TRANSFER | Service providers who attempt to transfer a subscriber who has already transferred once within the calendar month will receive an INELIGIBLE_FOR_TRANSFER: Date eligible for transfer: mm/dd/yyyy error. | NLAD/NV Error | |
| UNAVAILABLE_DEVICE_IN_PROGRESS | Another provider has already given a one-time device benefit to this subscriber and is still within the administrative window for claiming the benefit. You can offer the subscriber a device after the filing deadline in the following month if the provider does not submit a claim | NLAD/NV Error | |
| APPLICATION_PENDING | Your application is currently under review, please contact USAC at ACPROGRAM@USAC.ORG for more information | NLAD/NV Error | |
| APPLICATION_NOT_COMPLETE | This error is coming when application is not qualifying through the national verifier, try again and complete your application at ACPBENEFIT.ORG | NLAD/NV Error | |
| EBBP_DUPLICATE_ADDRESS | An EBBP duplicate address error is occurred. You must have to complete your household worksheet in the national verifier. Your provided address matched with another subscriber | NLAD/NV Error | |
| BQP_BQP_DUPLICATE | The benefit qualifying person in this transaction is a duplicate of another benefit qualifying person in the ACP. BQP's can only be used one time to enroll and receive a benefit. To enroll this BQP using a different subscriber, the subscriber who is already enrolled with this BQP will need to de-enroll | NLAD/NV Error | |
| APPLICATION_NOT_FOUND | The subscriber has not qualified through the National Verifier yet or their application has expired. You can qualify them now at ACPbenefit.org | NLAD/NV Error | |
| INVALID_ADDRESS | The U.S. Postal Service was unable to recognize the address you provided. Please select your precise location from the map to confirm your address in the National Verifier | NLAD/NV Error | |
| STATE_FED_FAIL | The eligibility of the subscriber could not be determined. Please upload proof of eligibility in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_IDENTITY_NOT_FOUND | The subscriber's identity could not be confirmed. Therefore, you are required to upload proof of identity in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_DOB | The subscriber's date of birth does not match the provided subscriber information. You are required to upload proof of date of birth in the National Verifier for verification purposes. | NLAD/NV Error | |
| TPIV_FAIL_NAME_SSN4 | Subscriber's last four digits of the Social Security Number does not match subscriber information. So you need to upload Social Security Income proof in National Verifier | NLAD/NV Error | |
| DUPLICATE_ADDRESS | The subscriber's address matches an existing subscriber's address, which requires you to complete the Household worksheet in the National Verifier. | NLAD/NV Error | |
| CreateCustomerLifeline (create_lifeline_customer) |
EBBP_DUPLICATE_ADDRESS | An EBBP duplicate address error is occurred. You must have to complete your household worksheet in the national verifier. Your provided address matched with another subscriber | NLAD/NV Error |
| APPLICATION_NOT_COMPLETE | This error is coming when application is not qualifying through the national verifier, try again and complete your application at ACPBENEFIT.ORG | NLAD/NV Error | |
| INVALID_ADDRESS | The U.S. Postal Service was unable to recognize the address you provided. Please select your precise location from the map to confirm your address in the National Verifier | NLAD/NV Error | |
| DUPLICATE_ADDRESS | The subscriber's address matches an existing subscriber's address, which requires you to complete the Household worksheet in the National Verifier. | NLAD/NV Error | |
| APPLICATION_NOT_COMPLETE | This error is coming when application is not qualifying through the national verifier, try again and complete your application at ACPBENEFIT.ORG | NLAD/NV Error | |
| Your session has expired.Please login again | This error occurs when the session has expired for the login, indicating that the user's authenticated session has ended and they need to log in again to continue. | Telgoo5 Error | |
| SUBSCRIBER_NOT_FOUND_ERROR | This error is generated by the National Lifeline Accountability Database (NLAD) when the system attempts to initiate a transfer process, but the customer's information cannot be found in NLAD. | NLAD/NV Error | |
| APPLICATION_NOT_FOUND | The subscriber has not qualified through the National Verifier yet or their application has expired. You can qualify them now at ACPbenefit.org | NLAD/NV Error | |
| STATE_FED_FAIL | The eligibility of the subscriber could not be determined. Please upload proof of eligibility in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_IDENTITY_NOT_FOUND | The subscriber's identity could not be confirmed. Therefore, you are required to upload proof of identity in the National Verifier. | NLAD/NV Error | |
| TPIV_FAIL_DOB | The subscriber's date of birth does not match the provided subscriber information. You are required to upload proof of date of birth in the National Verifier for verification purposes. | NLAD/NV Error | |
| TPIV_FAIL_NAME_SSN4 | Subscriber's last four digits of the Social Security Number does not match subscriber information. So you need to upload Social Security Income proof in National Verifier | NLAD/NV Error | |
| Error occurred (This error is occurring during the internal enrollment process due to missing information from the National Verifier (NV) process. We are unable to process your enrollment in the National Verifier at this time. Please return to the previous step and reprocess your enrollment. For further assistance or more information, please contact National Verifier customer support at 1(877) 524-1325.) | This error is occurring during the internal enrollment process due to missing information from the National Verifier (NV) process. We are unable to process your enrollment in the National Verifier at this time. Please return to the previous step and reprocess your enrollment. For further assistance or more information, please contact National Verifier customer support at 1(877) 524-1325. | Telgoo5 Error | |
| Error occurred (A customer has already been created using this enrollment ID. Please try again with a different one.) | A customer has already been created using this enrollment ID. Please try again with a different one. | Telgoo5 Error | |
| Duplicate Subscriber | The participant in this transaction corresponds to an already existing subscriber. | Telgoo5 Error | |
| Invalid Email address | This error occurs when processing with an invalid email format or domain. Please make sure the email address provided follows the correct format and uses a valid domain. | Telgoo5 Error | |
| Invalid Plan Id | This error is generated when attempting to process with an invalid plan ID that does not exist in the system. Please ensure that you provide a valid and existing plan ID for the operation. | Telgoo5 Error |