Ready to go! You can now start enrolling customers or conduct some test enrollments to ensure everything is set up correctly for a seamless process.
Enrollment Portal Workflow for ACP
Enter user name and password. The user name and password are same as of the your Telgoo5 instance.
API : authenticate
Input customer ZIP Code to begin. Click START. If the services are available in that area, you can proceed to the next step. Otherwise, you'll receive an error message stating, "We do not offer services in this ZIP Code."
API: check_service_eligibility - check if the service is available in the zip entered
Check how to add/update/delete zip-codes
2. Add customer's PII( Personally Identifiable Information) and other mandatory details. Check the ACP consent box to proceed with the next steps.
3. Enter the home address.
API : address_validation- verify if the address entered is valid and deliverable
4. Answer all the qualifying questions.
Based on the responses, you'll either be directed to proceed to the next step or informed that the customer don't qualify for the program.
If the customer qualifies, they will be directed to the eligibility page, where they can choose any one qualifying government-assisted program as proof of eligibility for the ACP.
APIs called on this page
- programs_income_list - to display the list of programs
- nlad_verify_eb- verify if the customer is eligible
- device_eligibility_check- check eligibility for the device subsidy
Next, if the customer already gets ACP benefits then you would have to apply any of the transfer exceptions.
What is Service Transfer Exception?
In the ACP Agreement, the customer agrees to all terms and conditions and provides consent to transfer to your service.
Plans offered to the customers will be displayed, and they can select from the list.
API: plan_list - display the list of plans based on eligibility and state
A list of available devices or SIM cards will be shown. If payment is required from the user, they will be redirected to the payments page.
API for payment (payment_details & make_payment- display payment summary and make-payment using different payment methods )
Verify details and get customer signature to confirm the order.
API : nlad_transfer_acp - transfer the customer to the service
ACP Transfer is successful, and the field agent can now proceed with the handover.
API: handover_activation - assigning device id and ESN